The Key Addiction Treatment Center is committed to ensuring digital accessibility for all individuals seeking addiction treatment and recovery resources, including those with disabilities. We believe everyone deserves equal access to information about recovery and healing, regardless of their abilities. Our website is designed to be accessible to people using assistive technologies such as screen readers, screen magnification software, voice recognition software, and alternative input devices.

Ongoing Accessibility Efforts

We follow the Web Content Accessibility Guidelines (WCAG) version 2.1 Level AA as our standard for accessibility. These internationally recognized guidelines ensure our content is accessible to the widest possible audience. Our commitment to accessibility is ongoing, and we continuously monitor and improve our website to maintain compliance.

Our accessibility efforts are regularly tested using industry-standard tools including:

  • Accessibility Checker WordPress Plugin for automated scanning
  • Manual keyboard navigation testing
  • Screen reader compatibility testing (NVDA, JAWS, VoiceOver)
  • Color contrast analyzers
  • All in One Accessibility monitoring tools

Accessibility Features

Our website includes the following accessibility features to ensure all visitors can access our addiction treatment resources:

  • All in One Accessibility Widget – Provides 23+ accessibility adjustments including text resizing, contrast modes, dyslexia-friendly fonts, and reading guides
  • Keyboard Navigation – Full website navigation possible using only keyboard commands, essential for users who cannot use a mouse
  • Skip Navigation Links – Quick access to main content, navigation, and footer sections
  • Screen Reader Optimization – Properly structured headings, ARIA labels, and semantic HTML for assistive technology users
  • Alt Text for Images – Descriptive text alternatives for all informational images, including photos of our Santa Cruz and Monterey facilities
  • High Contrast Options – Enhanced color contrast modes for users with visual impairments
  • Text-to-Speech Functionality – Built-in screen reader for hearing page content aloud
  • Adjustable Text Size – Content remains readable and functional at 200% zoom
  • Clear Focus Indicators – Visible outlines show keyboard focus location
  • Consistent Navigation – Predictable menu structure across all pages
  • Form Accessibility – All contact and consultation forms include proper labels and error messages
  • Video Captions – Closed captions and transcripts for multimedia content
  • Reading Mask – Optional tool to help focus on specific content areas
  • Pause Animations – Option to stop all moving content for users sensitive to motion

Areas We’re Actively Improving

We are committed to continuous improvement and are currently working on:

  • Enhanced Color Contrast – Updating remaining text elements to exceed WCAG AA standards (4.5:1 ratio)
  • PDF Accessibility – Converting treatment brochures and forms to fully accessible formats
  • Video Content – Adding audio descriptions to all testimonial and educational videos
  • Mobile Accessibility – Optimizing touch targets and gesture controls for mobile devices
  • Multilingual Support – Adding Spanish language options for our diverse Santa Cruz and Monterey communities
  • Plain Language – Simplifying medical and treatment terminology for better comprehension
  • Third-Party Content – Working with partners like Kaiser to ensure embedded content meets accessibility standards

Accessibility Support

We understand that navigating addiction treatment options can be challenging, and we’re here to help. If you encounter any accessibility barriers or need assistance accessing information about our treatment programs, please contact us immediately:

  • Phone: 831-484-4191 (Available for immediate assistance)
  • Email: [email protected]
  • Santa Cruz Office: 725 Front Street, Suite 206, Santa Cruz, CA 95060
  • Monterey Office: Contact us for location details

When contacting us about accessibility, please include:

  • The web page URL where you experienced difficulty
  • A description of the issue you encountered
  • The assistive technology you were using (if applicable)
  • Your preferred method of contact for follow-up

Alternative Access Methods

If you’re unable to access any information on our website, we offer alternative methods to learn about our treatment programs:

  • Phone Consultations: Call 831-484-4191 for a complimentary consultation with our addiction specialists
  • In-Person Visits: Schedule a tour of our Santa Cruz or Monterey facilities
  • Printed Materials: Request accessible versions of our treatment brochures
  • Video Calls: Arrange a virtual consultation with Dr. Bobby Singh or our clinical team

Technical Specifications

Our website is designed to be compatible with:

  • Current and previous major versions of Chrome, Firefox, Safari, and Edge browsers
  • Screen readers including JAWS 2021+, NVDA 2020+, and VoiceOver
  • Voice recognition software (Dragon NaturallySpeaking)
  • Screen magnification software (ZoomText, MAGic)
  • Alternative input devices and switch controls

Certification and Compliance

The Key Addiction Treatment Center’s website has been tested for WCAG 2.1 Level AA compliance. Our accessibility efforts are monitored through the All in One Accessibility platform, which provides continuous compliance tracking and reporting.

As a healthcare provider certified by the State Department of Health Care Services (DHCS), we are committed to ensuring equal access to our addiction treatment services both online and at our physical locations.

Feedback and Complaints

Your feedback helps us improve accessibility for all users seeking addiction treatment resources. We take all accessibility concerns seriously and will respond within 2 business days.

If you wish to file a formal complaint about website accessibility, you may also contact:

  • U.S. Department of Justice – Civil Rights Division: www.ada.gov
  • California Department of Health Care Services – For healthcare accessibility concerns
  • Office for Civil Rights – U.S. Department of Health and Human Services

Our Ongoing Commitment

At The Key Addiction Treatment Center, we believe that everyone deserves access to compassionate, evidence-based addiction treatment. Our commitment to digital accessibility reflects our broader mission to remove barriers to recovery and ensure that all individuals and families can find the help they need.

Founded by Dr. Bobby Singh, a Stanford-trained addiction medicine specialist, our center is dedicated to providing inclusive, accessible care to the diverse communities of Santa Cruz, Monterey, and the surrounding areas.

Last Updated: September 19, 2025

Next Review: December 19, 2025

This accessibility statement applies to www.thekeyiop.com and all associated web properties of The Key Addiction Treatment Center.